Do you love helping people through difficult situations?

Then don’t miss your chance to join our Franchise as a new Operations Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”! Our Franchise is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then you may be our perfect hero! As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with the opportunity to learn and grow.

Job Description: Manage production operations, ensuring jobs are completed according to SERVPRO ® production processes and procedures. Manage all aspects of Franchise production. Manage and improve customer satisfaction, including the resolution of customer complaints.

Responsibilities:

Network and build relationships with centers of influence (COIs)
Keep the Owner or General Manager updated on production
Manage production managers and manage production staff, as necessary
Oversee Work-in-Progress (WIP) meetings to monitor the progress of jobs, ensuring the most efficient production possible
Oversee or manage Large Loss jobs by providing quick responses to job loss sites, ensuring any size losses are handled professionally and profitably
Oversee and verify accuracy of job estimates, resulting in improved profit margin
Ensure compliance with job standards to achieve defined results in the production division
Keep facility in working order, ensuring equipment is well-maintained
Make sure production team employees follow safety and risk management guidelines on the job site, in the office, and while traveling
Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently and within compliance

Qualifications:

2+ years of operation management experience
Effective written and oral communication
Experience in the cleaning/restoration industry preferred
High school diploma/GED
IICRC certifications preferred
Ability to travel locally and out of state when necessary
Ability to successfully complete a background check subject to applicable law

Physical and Work Environment Requirements:

Ability to regularly lift 50 pounds and ability to lift up to 100 pounds with assistance
Exposure to chemicals
Walking and standing for long periods of time, driving, sitting, climbing,
Ability to climb ladders and work at ceiling heights
Ability to work in tight spaces (e.g., crawls spaces under buildings)
Repetitive pushing/pulling/lifting/carrying objects

Necessary Experience and Skill Set:

Strong work ethic.
Strong oral communication skills.
Experience in cleaning, restoration, or construction preferred.

Formal Education/Training:

High school diploma/GED
IICRC certifications preferred

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Picture yourself here fulfilling your potential! Who is SERVPRO Team Wilson?

We are family-owned and operated business that has been serving the restoration needs of our community for many years. As a family, we believe in the importance of hard work, dedication, and treating our clients and employees like members of our own family. These values have helped us become one of the most successful teams in the SERVPRO system, as we strive to exceed our client's expectations and provide our employees with a supportive and rewarding work environment. We take pride in our reputation for excellence and are committed to continuing to deliver the highest level of service to our clients.

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